Help & contact
Write to us at support@ask-astrela.app. If it's about your account, please say which device you use.
Common questions
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → Astrela. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. You can also open it from Astrela under Profile → Manage subscription. Deleting the app doesn't cancel the subscription.
I bought a subscription but don't have access.
Open Profile → Restore purchases while signed in to the same App Store or Google Play account you paid with.
How do I get a refund?
Payments are handled by Apple or Google. Request a refund at reportaproblem.apple.com or through Google Play.
My rising sign or Moon looks wrong.
Check your birth time and place in Profile → Change birth data; the time should be the local clock time on your birth certificate. Profile → "How we calculated your chart" shows the time zone and coordinates we used.
An answer was wrong or upsetting.
Tap the small flag under the answer to report it. We review every report.
How do I delete my data?
Profile → Delete account erases everything immediately. See our Privacy Policy for details.
I'm in crisis.
Please reach out to people who can help right now: call or text 988 in the US, or call 112 or the Telefonseelsorge at 0800 111 0 111 in Germany.